Learn Build Offers Customer Service Course

Customer service is a key component to making your business grow. So, Learn-Build and the Chicagoland HBAs are offering a course in customer service on Thursday, July 17 from 8:00 a.m. to 5:00 p.m. By attending this course you can earn continuing education credit in CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP and MIRM. With Roger Feihn as the instructor, you will be guided on managing the customer through the entire home buying process. Upon completion of this course you should be able to:

• Understand customer expectations
• Set appropriate service criteria
• Establish quality standards and communicate them
• Administer the customer service process
• Know your obligations for warranty service and fulfill them
• Enhance your repeat and referral sales

So be sure to register to attend this event as it seem extremely valuable to the success of your business.

Learn Build offers Design Build

The five Chicagoland HBAs through their Learn Build program are offering the Design/Build course on Tuesday, June 17. Taught my Tom Stephani, MIRM the course fulfills the following credits: CGA elective, CGB bar 3, CGR prep 3.

Well managed full-service building or remodeling businesses can increase profits and maximize customer satisfaction. If you’ve ever considered running a design/build operation, this course shows you how to assess the challenges. Learn how the few and the bold have benefited from implementing a design/build strategy and how to make your own design/build business a success.

Location: Northern Illinois Home Builders Association
Dates: Tuesday 6/17/08 8:00 a.m.-5:00 p.m.
Instructor: Tom Stephani
Cost: $250
Address: 3695 Darlene Court, Suite 102
Aurora, Illinois 60504
Phone: 630.978.9000 Fax: 630.978.9100

Register For This Course

Learn Build is managed by MLC New Home Marketing.