Customer service is a key component to making your business grow. So, Learn-Build and the Chicagoland HBAs are offering a course in customer service on Thursday, July 17 from 8:00 a.m. to 5:00 p.m. By attending this course you can earn continuing education credit in CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP and MIRM. With Roger Feihn as the instructor, you will be guided on managing the customer through the entire home buying process. Upon completion of this course you should be able to:
- Understand customer expectations
- Set appropriate service criteria
- Establish quality standards and communicate them
- Administer the customer service process
- Know your obligations for warranty service and fulfill them
- Enhance your repeat and referral sales
So be sure to
register to attend this event as it seem extremely valuable to the success of your business.
